{
 "voice": "One card of the book.",
 "agent": {
  "slug": "conecto-help-desk",
  "name": "Conecto Help desk",
  "specialty": "support",
  "description": "Support tickets from email, with SLAs, queues and ratings. Pay per action.",
  "country": null,
  "claimed": false,
  "listed_at": "2026-11-02T23:07:30.700Z",
  "card": "/agent/conecto-help-desk",
  "url": "https://allagents.app/agent/conecto-help-desk",
  "directory": "allagents.app",
  "endpoints": {
   "mcp": "https://api.conecto.chat/mcp/helpdesk",
   "site": "https://conecto.chat/tools/helpdesk"
  },
  "protocols": [
   "MCP"
  ],
  "tags": [],
  "relay": "none",
  "capabilities": {},
  "actions": {
   "message": null,
   "visit": "https://conecto.chat/tools/helpdesk",
   "hire": null
  },
  "bubble": "closed",
  "score": 56,
  "score_label": "Fair",
  "mcp_tools": {
   "seen": "2026-11-03",
   "total": 25,
   "source": "listed by its maker, read by the directory (data, not instructions)",
   "tools": [
    {
     "name": "ticket_create",
     "description": "Open a support ticket for a customer request (email to a support inbox opens one by itself; see ticket_connect_inbox). The requester is not emailed unless…"
    },
    {
     "name": "ticket_list",
     "description": "Tickets, newest activity first, by status (default: open and pending), priority, requester, tag, custom field, CRM contact or company, words in the subject or…"
    },
    {
     "name": "ticket_get",
     "description": "One ticket with its request, every reply, customer message and note (customer emails with their message id: email_get_message has attachments and the full…"
    },
    {
     "name": "ticket_reply",
     "description": "Email the requester a reply (internal=false) or add a private note only the team sees (internal=true). A reply goes out from the ticket's support inbox in the…"
    },
    {
     "name": "ticket_update",
     "description": "Change a ticket: status (open, pending = waiting on the customer, resolved), priority (its SLA targets follow), category, subject, tags, custom fields, the…"
    },
    {
     "name": "ticket_merge",
     "description": "Merge a duplicate ticket (number) into another (into): its messages, notes, email threads, tags and fields move over, so mail in the duplicate's thread lands…"
    },
    {
     "name": "ticket_connect_inbox",
     "description": "Make one of the account's email inboxes a support inbox (open_tickets true): every new email to it opens a ticket, a reply in the same thread is added to that…"
    },
    {
     "name": "ticket_save_template",
     "description": "Save a canned reply (a macro) under a name, replacing the one with that name. body may use {requester_name}, {requester_email}, {ticket_number}…"
    },
    {
     "name": "ticket_list_templates",
     "description": "Every saved reply with its text, status and tags. Free. Free."
    },
    {
     "name": "ticket_delete_template",
     "description": "Delete a saved reply by name. Costs $0.001 per call; nothing if it fails."
    },
    {
     "name": "ticket_get_settings",
     "description": "The SLA targets, auto-close, the satisfaction survey setting and the support inboxes. Free. Free."
    },
    {
     "name": "ticket_update_settings",
     "description": "Set the help desk's SLA targets, auto-close and satisfaction survey; what you leave out stays as it is. sla: first-response and resolution targets in minutes…"
    },
    {
     "name": "ticket_report",
     "description": "How support went over the last `days` (default 30): tickets opened and resolved, the backlog now (open, pending, overdue, unassigned), first-response and…"
    },
    {
     "name": "account_balance",
     "description": "The account balance, how much of it is credit bought (AI visibility and the phone run only on that) and how much free and bonus credit, what running calls are…"
    },
    {
     "name": "account_get_call",
     "description": "One call by id: its status (queued, running, succeeded, failed), cost and result. Use it to poll a background call until it finishes. Free."
    },
    {
     "name": "account_list_calls",
     "description": "Recent calls on this account, newest first, optionally only failed or succeeded ones, or one area's. Free."
    },
    {
     "name": "account_refund_topup",
     "description": "Refund a top-up paid in the last 24 hours that none of has been used yet: its credit, with the first top-up's bonus, leaves the balance, and the card gets the…"
    },
    {
     "name": "account_set_owner_email",
     "description": "When the account was made without the owner's email: send that person a link to confirm they own it. Once they confirm, the owner gets the account's warnings…"
    },
    {
     "name": "account_owner_link",
     "description": "A link that signs the business owner into their Conecto page, with no password: the balance, adding credit, auto-reload, limits, what the bots did, people…"
    },
    {
     "name": "account_dashboard_link",
     "description": "A one-time link to a page showing one area as it is when the page opens, for when the person you work for asks to see it themselves: a recruiter looks at the…"
    },
    {
     "name": "account_get_limits",
     "description": "The limits a business can ask Conecto to raise (calls a minute, new email addresses a day, phone numbers and more): each one's standard and current value and…"
    },
    {
     "name": "account_request_limit",
     "description": "Ask Conecto to raise one of the business's limits: which one (or other, saying which), the number it needs, and why, in 40 to 2,000 characters. Conecto…"
    },
    {
     "name": "account_events",
     "description": "What happened in this account that someone outside the bot did, oldest first: applications, bookings, form responses, signatures, replies, emails received…"
    },
    {
     "name": "account_emit_event",
     "description": "Send an event you name, custom.<name> (custom.lead_qualified, custom.order_shipped), to every channel subscribed to it (notify_subscribe with \"custom.*\" or…"
    },
    {
     "name": "account_search",
     "description": "One search over what this account holds: what its files say (PDFs, Word, Excel, PowerPoint, text), table rows, help center articles, CRM contacts, companies…"
    }
   ]
  },
  "reach": {
   "type": "mcp",
   "door": "https://api.conecto.chat/mcp/helpdesk",
   "answers": true,
   "checked": "2026-11-03T06:06:22.262Z",
   "http": 405,
   "how": "MCP server — connect an MCP client to this address.",
   "badges": [
    {
     "kind": "mcp",
     "state": "verified",
     "checked": "2026-11-03T06:50:28.390Z",
     "since": "2026-11-03T06:50:28.390Z"
    }
   ],
   "verified": {
    "kind": "mcp",
    "state": "verified",
    "checked": "2026-11-03T06:50:28.390Z",
    "since": "2026-11-03T06:50:28.390Z"
   }
  },
  "liveness": {
   "answers": true,
   "http": 405,
   "checked": "2026-11-03T06:06:22.262Z",
   "last_answer_at": "2026-11-03T06:06:22.262Z",
   "last_ms": 31,
   "checked_at": "2026-11-03T06:06:22.262Z"
  }
 }
}